Terms and legal aspects
ORDER RECEPTION
You can receive your orders at the address of your choice (home, workplace, etc.). For deliveries to educational centres, hospitals, public institutions or any premises with restricted public access, we cannot guarantee that delivery will be made directly to the recipient. The order is considered fulfilled once it has been made available at reception or at the access‑control point.
Please provide the delivery address as completely as possible. If your address is difficult to locate or access, choose that of a family member, friend or trusted person who can receive your parcel.
DELIVERY SCHEDULE
Once your order is placed, you don’t need to worry about anything. We send it to your address Monday to Friday from 08:00 to 20:00 via our courier service. If you are not at the chosen address, the courier will contact you by phone, email or WhatsApp to arrange a delivery time. If you prefer, you may also collect your order from the Transport Agency office.
There is no collection or delivery service on Saturdays, Sundays or public holidays, which should be taken into account when calculating delivery dates. During periods with special circumstances (holiday seasons, transport strikes, extraordinary events…), shipments may experience delays.
DELIVERY TIMES
Hidromiel Odín processes all orders placed before 20:00 on the same day. For Spain and Portugal, delivery time is 24–48 hours, although some orders may take 3–4 days.
Some products may have different availability, which is indicated when selecting the size.
SHIPPING COSTS
Displayed on the cart page.
RETURNS GUARANTEE
If for any reason you are not satisfied with your order, you have 15 calendar days from the delivery date to return it. Before requesting a return or exchange, please check the following:
– The product must be in perfect condition, with its labels and original packaging. It is essential that you return the item properly packaged. If it is damaged due to inadequate packaging, we cannot accept the return.
– If you need to make a return, contact us and we will tell you where and how to send the parcel.
– If the return or exchange is due to a manufacturing or handling error by our sales team, we will cover all shipping costs. In any other case (particularly if there is an error in the delivery address), associated costs must be covered by the customer.
For any questions, contact us at info@hidromielodin.com
Once we receive the goods and verify that all conditions are met, we will accept the return and refund the amount — within a maximum of 20 days — according to the original payment method, or send the replacement product.
GENERAL CONDITIONS
Hidromiel Odín is a commercial brand owned by Tomás Pérez Lloréns.
In compliance with current regulations on electronic distance‑selling contracts:
Ley 34/2002, de 11 de julio. Real Decreto Legislativo 1/2007, de 16 de noviembre.Decreto 152/2001, de 13 de septiembre.
HIDROMIELODIN.COM PROVIDES THE FOLLOWING INFORMATION
A.- The domain hidromielodin.com, belongs to Tomás Pérez Lloréns (44890027F). Contact details:
Address:
C/Costa y Borrás nº33 Bajo
46017 Valencia
Phone:+34 635 31 08 81
Customer Service: info@hidromielodin.com
B.- These contracting conditions apply to all products offered by Tomás Pérez Lloréns through www.hidromielodin.com . The customer’s use of the services o www.hidromielodin.com implies, in all cases, adherence to the General Terms of Sale in the version published by Tomás Pérez Lloréns at the very moment the order is placed. It is therefore advisable for the customer to read the General Terms before proceeding with any purchase. These general terms of sale are the only ones applicable and replace any other general terms, except in the case of prior, express and written cancellation. Hidromiel Odin may occasionally amend the articles of its general terms, so it is advisable to read them on each visit to www.hidromielodin.com. These amendments take effect from their publication online and cannot be applied to previously concluded contracts. Each purchase on the website is governed by the general terms applicable on the date of the order. We consider that once you have placed an order, you will have accepted our general terms of sale without reservation after having read them.
C. Product characteristics appear on their respective pages.
D. Delivery and transport costs are those shown on the website.
E. Hidromiel Odín reserves the right to make modifications at any time, including daily updates to products and prices. Prices remain valid while stocks last.
F. Completing and submitting the order form constitutes acceptance of the contract terms.
G. Hidromiel Odín stores orders in a database. Customers may access their data using their email and password. Personal and payment data are used solely to process orders and send information about offers and services. Hidromiel Odín guarantees confidentiality and will not share data with third parties, in compliance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data. By clicking “accept” on data‑collection forms, the customer consents to these terms.
CONSUMER GOODS GUARANTEES
In compliance with the General Law for the Defence of Consumers and Users (TRLGDCU), in the event of a defective product, the seller must proceed — free of charge — with repair, replacement, price reduction or contract termination, as appropriate.
